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We’re thrilled to offer creative, hands-on experiences designed to bring families, couples, and friends closer together. Because each class requires advanced setup, materials, and limited spots, please review our return and cancellation guidelines below.

Cancellations & Rescheduling

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• You may cancel or reschedule your class up to 48 hours before your scheduled session for a full class credit or transfer.

• Cancellations made less than 48 hours before the session are non-refundable, but you may transfer your spot to another guest.

• For illness or emergencies, contact us — we’ll do our best to accommodate you.

Refunds

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• Refunds are not issued for no-shows or partially attended sessions.

• If Create & Connect cancels a class (due to weather, low enrollment, or other reasons), guests receive a full refund or class credit.

• Refunds are processed to the original payment method within 5–10 business days of approval.

Gift Cards & Memberships

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• Gift cards, passes, and memberships are non-refundable, but fully transferable to another guest.

• Unused credits remain valid for 6 months from purchase.

Private Events

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• A 50% deposit is required to book private events.

• Cancellations made 7+ days in advance receive a full refund of the deposit.

• Cancellations made less than 7 days prior may forfeit the deposit due to preparation and staffing costs.

Customer Happiness

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If something unexpected happens, reach out to us at info@createnconnect.com — we’re happy to find a fair solution whenever possible.

Privacy Policy

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Your privacy matters to us.
We collect only the information needed to provide and improve your experience at Create & Connect — such as your name, email, phone number, and class preferences when booking.

How We Use Your Information

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• To process bookings, payments, and communication

• To share updates, promotions, or class announcements (if you opt in)

• To improve our customer experience and scheduling

We never sell or share your personal information with third parties.
Your data is securely stored through trusted third-party platforms (like booking and payment processors) that follow strict security standards.

If you’d like to opt out of emails or request data deletion, please contact us at info@createnconnect.com.

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Thank you for supporting Create & Connect!
Your participation helps us build a joyful, creative, and connected community. 

Terms of Use

By registering for a class or event, you agree to the following terms:

• Safety & Conduct: Guests are expected to act respectfully and safely during all classes. We reserve the right to ask anyone to leave if behavior disrupts the experience.

• Photos & Media: We occasionally take photos or short clips to share our community spirit. You may opt out at check-in.

• Liability: By attending, you acknowledge that some activities (e.g., cooking, crafting) involve minor risks, and agree to participate responsibly.

• Policy Updates: We may update these terms as needed. The most current version will always be available on our website.

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